FAQs

1. WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE?
All prices are in US dollar.

2. HOW CAN I ORDER A PRODUCT?
Choose your product, select add to cart, then View Cart, then Click Checkout button and then put your billing information, name address, phone number and proceed to buy.

3. WHAT PAYMENT METHOD WE ACCEPT?
We accept all Amex, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, MasterCard, PayPal, Shop Pay, Venmo, Visa.

4. MAY I GET A TRACKING NUMBER?
Once the order has shipped, we will email your tracking number and tracking website.

5. CAN I RETURN MY PRODUCT?
Yes. if the product is defective or damaged. We give you 5 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned products.

6. CAN I CANCEL MY ORDER?

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled. You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

Please email us support@natadecor.com for all change or cancellation inquiries. Make sure to include your full name and order number.

7. SHOULD I PAY FOR RETURN MY PRODUCT?
No, we don't charge any Restocking fee.

HAVE ANY QUESTIONS?

You can always contact us
Address: 292 South Frontage Road, #1003, New London Connecticut 06320, United States

Phone Number: +1 855 530 0543

Email: support@natadecor.com